Thanks for shopping at Fredi. We hope you love your purchases, but if you’re not totally satisfied with the products or request a repair, we are always here to help.
Fredi provides warranty service and official customer support, which only apply to Frediproducts purchased from its official website, official stores on Amazon, etc. and other official authorized channels.
Product: We provide 1 years’ limited warranty for the products purchased from Fredi.
Replacement Unit: Warranty continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.
Please register your product within 30 days of purchase so that you can receive the 1-year limited warranty from your invoice date.
Register to Obtain Warranty
Return & Refund Policy
Product: At Fredi, we are committed to our customers’ satisfaction. If the product did not meet your expectations, you can request for a full refund or exchange within 30 days from the date of delivery.
Beyond the end of the 30 days, only replacement or repair for the product is accepted. We are not responsible for any refund beyond the 30 days of the delivery date.
Customers must inform us within 30 days of the delivery date if they are missing products’ part or receiving the wrong products.
Products purchased from other channels except Fredi official website are subject to the specific policies of each platform. Fredi is not responsible for their refund and return.